Please browse through our "Frequently Asked Questions" below.
The quality of service we provide for you is important to us so if you have any questions please call us at 518-767-2222
Q: How can I reserve one?
You can call us directly at: 518-767-2222
or e-mail us at: email@example.com
All unit pricing as described in the pricing tab includes delivery, set-up and removal of the bounce ride and other rentals for your event. Please call to reserve the specific bounce ride, supplies or services you want and to receive a complete estimate of your rental pricing.
Q: How many children can use the ride safely?
Age Group 3-4 4-12 Teens Adults
13 x 13 size rides: 6-8 4-6 n/a n/a
15 x 15 size rides: 8-10 6-8 4-6 2-4
Obstacle Courses: 0 2 2 2
Q: How does the rental process work and is there a deposit required?
Once you call to reserve a rental, one of our representatives will take your delivery and contact information along with the rentals you would like to have. This information can be sent back to you via your email address or just confirmed over the phone. The reservation you made will be placed in our scheduling book. We operate on the "honor system" NO DEPOSIT is required. It's much easier this way. We generally call to confirm a day or two ahead of your event. By that time we will have a general idea of delivery times and schedules.
Q: What paperwork is involved?
You are required to sign (1) Lease Agreement, (2) Hold Harmless Agreement and (3) Safety Rules. These are standard documents used in the industry. Please call if you have any questions.
Q: What about rain?
We all want the party or event to go on if possible. All of the bounce rides have covered roofs. If it's just a chance of showers and it's not raining at your event site, we will still deliver and set up. We also try to bring "RAIN KITS" to help in case of a quick shower. WE ALLOW OUR CUSTOMERS TO CANCEL RIGHT UP TO THE DAY OF THE PARTY WITH NO PENALTIES!! It's a easy business model we follow, TREAT YOUR CUSTOMERS AS YOU WOULD LIKE TO BE TREATED..... If for some reason the day is a total washout, (BOOOO), you can reschedule for a later date in the season. Once the rentals are set up there will not be any refunds given.
Q: What about high winds?
We stake our rides down with 18" metal stakes for your safety. Unfortunately high winds can be problematic. The manufacturers recommend deflating the ride in winds over 15 mph. If they're predicting high winds the day of your event we may cancel your rental for safety reasons.
Q: How far in advance do I need to reserve?
We suggest 2-4 weeks before your scheduled party date for our standard bounce rides. We are always happy to try to accommodate last minute bookings. Remember weekends are the busiest time. If you are looking for a particular ride call as soon as possible
Q: What if Im outside the 35 mile delivery area?
If you are "way out there" (concerning delivery that is .) past our regular delivery zone we will make every attempt to supply you with a ride if you want one. We may have to add a small delivery charge on to the stated price list.
Q: Do you set up in parks?
You may have to contact the park authority to determine the requirements needed to set up a jump in your area. You may call us for details. You may also need to rent a generator to power the unit. We can rent one to you or you may bring your own if it is large enough. Proof of insurance is available on request. We've setup in most of our area's parks.
Q: How much room do I need?
The standard size of our bounce ride is approximately 15ft x 15ft and fits comfortably on most back yard lawns or two car driveways. It needs a space of 17ft x 17ft with an overhead clearance of 20ft. The surface needs to be free of debris (rocks, sticks, sharp objects or any animal waste).
Q: How much room do you need to bring the bounce ride in?
A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly).
Q: What type of surface do you need to set up on?
We can set up on lawns, dry grass, concrete or asphalt. Under no circumstances can we set up on dirt, rocky or muddy surfaces.
Q: Can you set up on my driveway?
Yes. If you have a two-car width driveway, most likely a bounce ride will fit. A very slight slope is not a problem, however, the flatter the surface the better. Since we can't pound stakes into your driveway, we will have to find alternative means at your location to secure the unit such as bringing in sand bags that we provide.
Q: Does the blower need electricity? How much does it use?
Yes. We will bring up to a 100-foot extension cord with us, so you'll need a standard 110v outlet near the set up area. A Ground Fault Interrupt (GFI) should be used. If you don't have one available we bring them also. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent too or you can provide one of your own.
Q: How long does it take to set up?
Set up usually takes approximately 15 minutes, providing there are no obstacles on the surface where the unit will be operating.
Q: Do you deliver on holidays?
Yes. Two to four weeks advanced notice is requested but as always if we can do it on short notice we will.Your satisfaction is important to us and we like to see the kids' happy faces too!
Q: How do I know that you'll show up?
WE PRIDE OURSELVES IN NEVER LETTING A KID DOWN!!
Bounce Alot Party & Event Rentals Inc. is a reputable company. We have provided party services for many satisfied clients for almost 20 years . We pride ourselves on customer satisfaction and are dedicated to making your party or event happy and trouble free! To insure no scheduling mishaps with you we call the 1-2 days before your event to confirm delivery.