FAQs
Please browse through our "Frequently Asked Questions" below. The quality of service we provide for you is important to us. If you have any additional questions please call us at (518) 933-JUMP.
Q: How can I reserve a unit or concession?
You can call us directly at (518) 933-JUMP or e-mail bouncealotnmore@gmail.com
Q: What are your rates?
All unit pricing, as described in the pricing tab, includes delivery, set-up and removal of the inflatable unit and/or other rentals for your event. Please call to reserve the specific inflatable, supplies or services you want and to receive a complete estimate of your rental pricing.
Q: How many children can use the unit safely?
Age Group 3-4 4-12 Teens Adults
13 x 13 size: 6-8 4-6 n/a n/a
15 x 15 size: 8-10 6-8 4-6 2-4
Obstacle Courses: 0 2 2 2
Q: How does the rental process work and is there a deposit required?
Once you call to reserve an inflatable unit, we will ask for your delivery and contact information. NO DEPOSIT is required. We operate on the "honor system" and generally call to confirm a day or two ahead of your event. By that time we will have a general idea of delivery times, schedules and what the weather will be like.
Q: What paperwork is involved?
You are required to sign a (1) Lease Agreement, (2) Hold Harmless Agreement and (3) Safety Rules at the time of delivery. These are standard documents used in the industry.
Q: What about rain?
We all want the party or event to go on if possible. If there’s a chance of showers and it's not raining at your event site, we will still deliver and set up. WE ALLOW OUR CUSTOMERS TO CANCEL RIGHT UP TO 24 HOURS BEFORE THE PARTY, WITH NO PENALTIES!! If the day is a total washout (BOOOO), you can reschedule for a later date in the season. Once an inflatable unit is set up, there will not be any refunds given.
Q: What about high winds?
Unfortunately, high winds can be problematic. If high winds are predicted, we will closely monitor the situation to determine the best course of action. We take the safety of our customers and equipment very seriously.
We stake our inflatable units down with 18" metal stakes and manufacturers recommend deflating units in winds over 15 mph. If high winds are predicted for the day of your event or are in excess of 20-25 mph, we will have to decline setup as it would prevent us from properly and effectively anchoring the inflatable unit to the ground.
Q: How far in advance do I need to reserve?
We suggest 2-4 weeks before your scheduled party date for our standard inflatable units. We are always happy to TRY to accommodate last minute bookings, but we can’t make any promises. Weekends are the busiest time. If you are looking for a particular inflatable unit call as soon as possible.
Q: What if I am outside the 15 mile delivery area?
If you are outside our regular delivery area, up to 30 miles, we will make every attempt to supply you with an inflatable unit, IF our delivery schedule allows. There will be a delivery charge added to the stated price if you are outside our regular delivery area.
Q: Do you set up in parks?
Yes, if permitted by the municipality that oversees the park. I’m You may have to contact the park authority to determine the requirements needed to set up a jump in your area. You may also need to rent a generator to power the unit. We can rent one to you or you may bring your own if it is large enough. Proof of insurance is available upon request.
Q: How much room do I need?
The standard size of an inflatable unit is approximately 15ft x 15ft and fits comfortably on most back yard lawns. It needs a space of 17ft x 17ft with an overhead clearance of 20ft. The surface needs to be free of debris (rocks, sticks, sharp objects or any animal waste).
Q: How much room do you need to bring the bounce ride in?
A standard walk through gate of about 36" is sufficient. We bring the unit rolled up and wheel it in on a standard hand truck.
Q: What type of surface do you need to set up on?
We can set up on dry grass if outside, or inside facilities with a ceiling height of at least 20 feet . Under no circumstances can we set up on dirt/gravel, rocky or muddy surfaces.
Q: Can you set up on my driveway?
No. As stated above, under no circumstances can we set up on dirt/gravel and we must be able to secure anchors into the ground. If we are unable to anchor the unit we are not bringing or leaving the unit. This is for the safety of all users.
Q: Does the blower need electricity? How much does it use?
Yes. We will bring up to a 100-foot extension cord with us, so you'll need a standard 110v outlet near the set up area. A Ground Fault Interrupt (GFI) should be used. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent too or you can provide one of your own.
Q: How long does it take to set up?
Set up usually takes approximately 25-45 minutes, depending on the unit and providing there are no obstacles on the surface where the unit will be operating.
Q: Do you deliver on holidays?
Yes. Four weeks advanced notice is requested but as always if we can do it on short notice we will. Your satisfaction is important to us and we like to see the kids' happy faces too!
Q: How do I know that you'll show up?
Bounce A Lot ‘N More LLC has provided inflatable and food concession services for many satisfied clients. We pride ourselves on customer satisfaction and are dedicated to making your party or event fun and trouble free! We even call 1-2 days before your event to confirm delivery.
Q: What's a Weekend Rental?
When a 1 day rental just isn't enough, we now offer weekend rentals, during specified weeks of the season. Weekend rentals are available for certain inflatable units at discounted pricing. We drop the unit off on Friday or early Saturday and pick up the unit at the end of the day on Sunday. This gives you all day Saturday and Sunday to play. There are rules and restrictions that apply. Inflatable units MUST be deflated for overnight periods and when unattended. For more information feel free to call (518) 933-JUMP.